Shipping & Delivery
After your order ships, you will receive an email with tracking information.
Please wait 24 hours for tracking information to appear. You can accordingly track your package on the following website.
https://t.17track.net
FedEx: https://www.fedex.com/
Hermes:https://www.evri.com/track-a-parcel
CNE:https://www.cne.com/English/
THE TIME FRAME FOR ORDER DELIVERY IS DIVIDED INTO TWO PARTS:
PROCESSING TIME: 1-4 workdays
(If the dress is customized, it requires tailoring time.)
Tailoring Time:
Wedding dresses: 10-20 business days
Bridesmaid Dresses: 8-15 business days
Prom dresses: 8-15 business days
Special occasion dresses: 8-15 business days
Wedding guest dresses: 8-15 business days
Luxury Wedding Dresses: 28-35 business days
Shipping time:
| Shipping Method | Region | Delivery Time (business days) | Shipping Cost (US Dollars) |
| Standard Shipping | The United States, Canada | 10-20 | $19.99 |
| Austria, Belgium,France, Germany, Ireland, Italy, Poland, Portugal, Romania, Spain, Switzerland, Sweden, United Kingdom, Australia, New Zealand, Hong Kong SAR | 10-20 | $9.99 | |
| All Other Countries | 10-20 | $29.99 | |
| Express Shipping | The United States, Canada | 5-10 | $39.99 |
| Austria, Belgium,France, Germany, Ireland, Italy, Poland, Portugal, Romania, Spain, Switzerland, Sweden, United Kingdom, Australia, New Zealand, Hong Kong SAR | 5-10 | $29.99 | |
| All Other Countries | 5-10 | $99.99 |
If your order is delayed, please contact us via email support@koscy.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
HELPFUL HINT:
- Usually, the local shipper delivers the package on working days (Monday to Friday) to ensure the safe delivery of your package, so you'd better choose the address where you can receive the package on the working day as the delivery address. It's best to keep your phone turned on during the estimated time of arrival, as the shipper may contact you by phone.
- The delivery service we use requires customer signature for successful delivery. Therefore, please ensure that you or your authorized person is at the delivery address. If we ship to your shipping address and have signed documentation, we are not responsible for lost or stolen packages.
THE FOLLOWING CONDITIONS WILL BE BORNE BY THE BUYER:
- If there are customs duties in the country of the consignee, but the customs duties will be paid by the buyer.
- The buyer will bear the cost due to the buyer's delay in delivery or modification of the address.
- For the buyer's own reasons to cancel the order halfway, or return the goods, this part of the cost shall be borne by the buyer.
- If you have any questions about your products, you can contact us. Our email is support@koscy.com.