1.What is KOSCY's mission?
Our core mission at KOSCY is to provide unique and high-quality bridesmaid dresses, empowering every woman to radiate confidence and beauty during life's special moments.

2.What sets KOSCY apart?
KOSCY stands out with its unique design style, in-season fashion trends, high-quality materials, and continuous innovation. We're dedicated to offering 100% customer satisfaction through personalized service, including free customization options, allowing you to design your dream attire.

About Products & Sizing

1.How do I measure for the perfect fit?
For precise measurements, please refer to our measurement guide page.

2.Are dresses available in various colors?
We offer a palette of 50 colors. If your desired color isn't listed, contact our customer service for custom options.

Payment Options

1.What payment methods do you accept?
We accept PayPal, Credit and Debit Cards, ShopPay, and Google Pay for your convenience.

2.How can I apply a discount code to my order?
a. At checkout, enter your coupon code and click "Apply" to activate the discount, which will then reflect in your order total.
b. Ensure you click "Apply" before proceeding to checkout to guarantee the discount is applied.
c. Enter the coupon code exactly as received, without any spaces. For accuracy, consider copying and pasting the code directly.

Shipping & Delivery

1.Is there a shipping fee?
Enjoy free shipping for orders over $68. Refer to our shipping & delivery module for shipping charges on orders under $68.

2.Do you ship to my country?
We offer delivery to the United States, Canada, Europe, and Australia. For other countries, please contact our customer service. 

3.How long until I receive my order?
For standard-sized products, we ship within 2 business days. Customized products typically take 10-15 working days for production and 1-2 weeks for shipping. If you have urgent needs, reach out to our customer service to confirm delivery timelines.

4.My package is missing; can you assist?
Don't worry; simply email your order number and the situation to support@koscy.com, and our team will assist you promptly.


1.How can I track my order?
Log in to the member center, locate your order details, check the shipping number and shipping method, and use the shipping number on the logistics company's official website for tracking.

2.Can I Cancel My Order?
Orders may be canceled at no cost within the initial 24 hours of placement. If a cancellation request is made after this period or if the clothing items have already been prepared, a 20% cancellation fee will apply. Please note that once an order has been dispatched, cancellation is not possible.

3.Where is my order?
Depending on the order type, standard size orders ship within 2 working days, while customized products require 10-15 working days for production before shipping. Upon shipment, you'll receive an email with tracking information. Please allow up to 1-2 weeks for delivery from the shipping date.

4.How can I address a damaged product?
To address a damaged product, email the relevant order number and photos of the damaged items to support@koscy.com, and our team will assist you.

Returns & Refunds

1.How can I initiate a return?
For return instructions, please consult our return policy.

2.When will I receive my refund?
Typically, after our specialists confirm the refund, you'll receive it within 1-5 working days.